Last Updated: August 27, 2026
DigiCare IT LLC aims to provide quality products and reliable wholesale services.
Return Eligibility
Returns may be accepted for products that are:
- Damaged upon delivery
- Defective
- Incorrectly shipped
- Missing items or components
Customers should contact us within 7 calendar days of delivery for damaged, defective, or incorrect items.
Return Authorization
All returns require prior approval. Please contact:
support@digicareitllc.com
Include your order number, product details, reason for return, and photos when applicable.
Do not return products without receiving return instructions from us.
Change-of-Mind Returns
Change-of-mind or wholesale returns are not automatically accepted. If approved, the customer may be responsible for return shipping, restocking, or other applicable costs.
Damaged or Defective Products
We may request photos, videos, packaging information, or other documentation. Depending on the situation, we may provide a replacement, refund, or other appropriate resolution.
Refunds
Approved refunds are generally issued to the original payment method. Processing times depend on the payment provider or financial institution.
Original shipping charges are generally non-refundable unless the issue was caused by DigiCare IT LLC or otherwise required by law.
Non-Returnable Items
Used, altered, damaged-by-customer, specially sourced, or supplier-restricted products may not be eligible for return.
Manufacturer Warranty
Some products may be covered by a manufacturer’s warranty. Manufacturer warranty terms may apply separately.
Policy Changes
We may update this policy from time to time by posting a revised version on our website.
Contact Us
DigiCare IT LLC
1209 Mountain RD PL NE STE N
Albuquerque, NM 87110, USA
Support: support@digicareitllc.com
General: contact@digicareitllc.com
Phone: +1 (585) 289-5813
